During the period July through October 2000, BCS was part of a team that conducted a Business Process Reengineering (BPR) Study of the Capital Construction Services Administration (CCSA) for the Office of Property Management (OPM) of the Government of the District of Columbia.
Initial efforts in the study focused on an assessment of the CCSA mission, organization, and the processes and procedures being followed in carrying out CCSA’s responsibilities. These efforts involved staff interviews, assessment of existing directives and instructions, budget document reviews, job site visits, and discussions with customer agencies.
BCS integrated into the Transportation Security Administration’s (TSA) Office of Real Estate Service (RES) Headquarters Project Management support staff in Arlington, VA to act as TSA liaison between the TSA tenant, GSA, local governments, airport authorities, airlines, and commercial landlords on multiple nationwide build-out and renovation projects. In this capacity, BCS also provided extensive support in developing project management processes in the area of scheduling, including developing and implementing a Microsoft Project Schedule Training Program for TSA RES staff.
BCS led several training sessions for the Federal government staff. Training focused on creating initial schedules using the TSA baseline schedule, updating the schedules and tracking progress, and generating various types of reports.
BCS conducted a series of training sessions to review the information contained in the Training Manuals and later to review basic skills; address issues, problems or concerns from the class participants; and present methods to manage multiple project schedules concurrently. These training sessions served as a hands-on opportunity for the TSA staff to perform all of the tasks shown in the training manuals. BCS staff also provided on-site support services related to the development of project schedules, schedule review, and general problem solving and guidance.